Firstly, all order details are in accordance with customer requirements, whether it is weight or length, which are measured one by one with the customer before shipment, and shipped after obtaining customer satisfaction. Next, due to the customer's urgent delivery request, customer emphasis on being willing to use our factory's existing box packaging, but demanding high compensation for the lack of metal cutting inside the box, our company did not agree. The customer then claimed compensation for other reasons. Finally, the Alibaba platform verified the evidence and made a fair ruling.